Privacy Policy

At Juve Jewelry (referred to as "we," "us," or "our"), we are committed to safeguarding and respecting your privacy. We handle the personal information of our customers and website users ("you") with the utmost care.

Please read this policy carefully to understand the types of personal information we collect from you, how we use it, and your rights regarding our use of this information. By using this website and registering or making purchases on it, you agree to the terms outlined in this Privacy Policy.

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Our privacy policy was updated on May 23, 2018, in line with the EU General Data Protection Regulation (GDPR).

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**Information We May Collect from You**

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Our website uses cookies to track items in your shopping cart, including when you abandon your cart, to send cart reminder messages via SMS. This does not include the opt-in data and consent from text message originators, which will not be shared with third parties.

We use collected data to assess, develop, and enhance our services, products, and systems. Your personal information is retained as long as necessary for the purposes for which it was collected.

This data helps us make our services more user-friendly, customize the user interface, streamline logistics, and manage resources sustainably. We also use it to plan future growth and improve our product offerings.

We may collect and process the following personal information:

- Information provided by filling out forms on the website, such as your name, address, email address, date of birth, and phone number.
- Details of purchases and transactions made through our site.
- Information provided when entering competitions or promotions.
- Records of correspondence if you contact us by phone, email, or otherwise.
- Responses to surveys used for research purposes, though participation is not mandatory.
- Details of your visits to our site, including accessed resources.
- Information about your operating system, browser type, referring website, visit time and duration, pages visited, and IP address.

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**Special Note About Children Under 16**

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We do not knowingly allow children under 16 in the EEA to register for any content, product, or service. We do not knowingly collect, use, or disclose personal information about users under 16, except as permitted by law. We encourage parents and guardians to protect their children's privacy and instruct them not to provide personal information online without permission.

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**How We Will Use Your Information**

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We use your information to analyze demographic data, behavior, and interests to better tailor our website and services to your needs, including:

- Creating a membership profile for personalized service.
- Presenting website content effectively for you.
- Sending newsletters, catalogs, and information about products or services you request or may be interested in.
- Fulfilling contractual obligations.
- Enabling participation in interactive features of our service.
- Notifying you about service changes.
- Updating you on incomplete orders.
- Managing gift lists.

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**IP Addresses and Cookies**

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We may collect information about your computer, including your IP address, operating system, and browser type, for system administration. This statistical data about our users' browsing actions and patterns does not identify individuals beyond the IP address.

We use cookies to:

- Estimate our audience size and usage patterns.
- Recognize you when you return to our site.
- Store information about your preferences for customized site use.
- Speed up your searches.

Third parties may also collect cookies to:

- Track your website visits and page views.
- Track how long you spend on pages.
- Track how you arrived at the site.
- Track referrer information.

Third-party cookies from services like Facebook, Twitter, and Pinterest may be used for social media integration and cross-domain tracking for marketing purposes.

Data shared with third parties is used to provide the services mentioned above, with analytics tools collecting statistics to optimize our site and present relevant material. Google and Facebook may use cookie information for website usage analysis and personalized advertising. This data may be stored on servers worldwide and transferred to third parties where legally required.

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**Where We Will Hold Your Information**

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Your information may be stored and processed within the EEA or in non-EEA countries in compliance with applicable laws. We use suppliers like One.com and Shopify, which may store your information on servers outside your country of residence. Staff operating outside your country may also process your information for order fulfillment, payment processing, and support services.

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**Contacting You**

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We may use your data to inform you about goods and services of interest to you, contacting you electronically (email or SMS) only with your consent.

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**Opting Out of Communications**

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To stop receiving newsletters, click the unsubscribe link in the newsletter emails. We will honor your communication preferences.

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**Financial Information**

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We use your financial information to process payments and billing. Your financial and personal information is shared with third parties only as necessary for transaction processing, such as with credit card companies and delivery services. This includes fraud protection and credit risk reduction. Financial information is encrypted for security.

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**Disclosure of Your Information**

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We may disclose your information to:

- Members of our group (subsidiaries, holding company, and subsidiaries).
- Prospective sellers or buyers if we sell or buy business assets.
- Third parties if we or our assets are acquired.
- Legal obligations or to enforce terms and conditions.
- Service providers assisting in our engagement with you (e.g., newsletter delivery).
- Analytics and search engine providers.

We strive to ensure your information is protected under controlled conditions in line with data protection legislation.

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**Guest Checkout**

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If you use guest checkout, this Privacy Policy applies to the relevant information provided during the purchase.

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**Your Access to Information**

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You have the right to access and receive a copy of your information free of charge unless the request is repetitive or invalid. Contact us for information access, corrections, or removal. Proof of identity may be required. Exceptions include ongoing customer service matters, pending or partially shipped orders, suspected service abuse, recent credit application denials, or transaction-related record-keeping.

You have data portability rights for automated data handling based on consent or agreement, allowing you to obtain a copy of your data in a structured format.

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**Security**

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We take reasonable steps to secure your data, using encryption for payment transactions and secure servers. You are responsible for keeping your password confidential. Despite our efforts, the internet transmission of information is not completely secure. Any transmission is at your own risk, but we use strict security measures to protect your information once received.

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**Links**

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Our site may contain links to external websites with their own privacy policies, for which we are not responsible. Check these policies before submitting personal data.

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**Changes to Our Privacy Policy**

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We may update our Privacy Policy, posting changes on this page. Continued use of our website signifies acceptance of any changes.

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**Contact Us**

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For questions, comments, and requests regarding this Privacy Policy, use the contact form on our website.

**Third-Party Pixels and Cookies**

When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses.